At Nepean Autoworks, we value our customers and are committed to providing high-quality automotive services. If you have a question, enquiry, or concern about our services, we encourage you to contact us so we can assist you promptly.
1. General Enquiries
If you have questions regarding our services, pricing, appointments, or vehicle maintenance, you may contact us through the following methods:
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Email: Nepeanautoworks@gmail.com
Phone: 0489 193 317
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Website Contact Form: Available on our website
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In Person: Visit our service location during business hours
Our team will aim to respond to all enquiries as quickly as possible.
2. Service Complaints
If you are not satisfied with any service provided by Nepean Autoworks, please notify us as soon as possible so we can review and resolve the issue.
When submitting a complaint, please include:
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Your name and contact details
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Vehicle details (make, model, year)
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Date of service
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Description of the issue or concern
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Any supporting documentation or photos
This information helps us investigate the matter efficiently.
3. Complaint Review Process
Once a complaint is received:
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We will acknowledge receipt of the complaint.
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Our team will review the details and investigate the issue.
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If necessary, we may contact you for additional information.
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We will provide a response or resolution within a reasonable timeframe.
Possible resolutions may include:
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Service clarification
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Further inspection of the vehicle
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Repair adjustments if applicable
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Other appropriate solutions
4. Response Time
We aim to respond to enquiries and complaints within 2–5 business days, depending on the complexity of the issue.
5. Customer Satisfaction
Customer satisfaction is important to us. We take all feedback seriously and use it to improve our services and customer experience.
6. Contact Information
For complaints or enquiries, please contact:
Nepean Autoworks
Email: Nepeanautoworks@gmail.com
Phone: 0489 193 317
Address: 13/10 Bromley RD EMU Heights NSW 2750